Privacy Policy

Effective Date: January 5, 2025

This Privacy Policy explains how The Pro Audio Files LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use Pro Audio Files AI (the “Service”). By accessing or using the Service, you consent to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree with any terms, please discontinue using the Service.

1. Who We Are

Business Entity: The Pro Audio Files LLC
Mailing Address: 3409 N 7th Ave PMB 726, Phoenix, AZ 85013, United States
Phone: (503) 893-2954
Email: support@theproaudiofiles.com

We operate Pro Audio Files AI, an AI platform and chatbot that uses the OpenAI API to generate text-based responses. While currently centered around chatbot functionality, the Service may evolve to include additional AI-driven features and capabilities.

2. Information We Collect

1. Personal Information You Provide
   • Account Information: When you sign up via email and password or Google Authentication, we collect your email address and hashed password (or other identifying information provided by Google).
   • Profile Picture: If you choose to upload a profile picture (avatar), it is stored on our servers to display within your account.
   • Billing Information: While subscription payments are processed through Stripe, we do not directly store payment card details. Stripe may collect billing and payment details in compliance with its own privacy policy.
   • Support or Contact Requests: If you contact us for support or inquiries, we may collect additional information necessary to address your request.
2. Automatically Collected Information
   • Usage Data: We use Google Analytics to collect information about how you interact with the Service, such as which pages you visit, the frequency of your visits, your IP address, device information, and approximate geolocation. Google Analytics may use cookies or similar technologies to track and analyze usage data.
   • Log Data: Our servers automatically record certain information (“log data”) when you access the Service. This log data may include your IP address, browser type, the web page you visited before coming to our Service, pages or features of our Service you browsed, and other usage statistics.
3. AI Interactions
   • User Prompts and AI-Generated Responses: We may store the prompts you input into the AI platform and any AI-generated responses for product improvement, analytics, or troubleshooting purposes. Currently, these interactions are private to your account, and we do not share them publicly unless you opt to do so in the future or we are otherwise required by law.

3. How We Use Your Information

We may use the information we collect for the following purposes:

1. Providing and Maintaining the Service
   • To create and manage your account.
   • To deliver AI-generated responses and enable AI-driven features.
   • To process your subscription payments via Stripe.
2. Improving the Service
   • To analyze how you use our Service and to enhance or personalize your user experience.
   • To fix bugs, troubleshoot errors, and develop new AI features.
3. Communications and Customer Support
   • To respond to your inquiries, provide support, and address technical issues.
   • To send you marketing emails (e.g., newsletters, promotions), from which you can unsubscribe at any time.
4. Legal and Compliance
   • To comply with applicable laws, regulations, or legal obligations.
   • To enforce or investigate potential violations of our Terms of Service.

4. Cookies and Tracking Technologies

We (or authorized third parties like Google Analytics) may use cookies, beacons, tags, scripts, or similar technologies to collect and store usage data and other technical information to:

• Remember your settings and preferences.
• Analyze usage trends and measure the effectiveness of our Service.
• Help us provide a better user experience.

You can control cookies at the individual browser level. If you choose to reject or disable cookies, some features of our Service may not function properly.

5. How We Share Your Information

1. Service Providers
   • We share necessary information with third-party providers (e.g., Stripe for payment processing, Google Analytics for usage tracking, server hosting services) to operate, maintain, and improve the Service.
2. Compliance with Laws
   • We may disclose your information to government authorities or other third parties if required by law or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
3. Business Transfers
   • If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer results in a material change to this Privacy Policy.
4. Aggregated or Anonymized Information
   • We may share aggregated or anonymized data that does not reasonably identify you for lawful business purposes, such as analytics and trend analysis.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Retention and Deletion

1. Retention Period
   • We retain your personal data only for as long as necessary to provide you with the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
2. Deletion Requests
   • You have the right to request the deletion of your personal data at any time by contacting us at support@theproaudiofiles.com. We will make commercially reasonable efforts to comply with your request in accordance with applicable laws.

7. Security

We take commercially reasonable steps to protect your information from unauthorized access, use, alteration, or destruction. However, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of any information you transmit to us.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal data.
• Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing Emails: You may unsubscribe from marketing emails by clicking the “Unsubscribe” link or by contacting us directly. Note that you cannot opt out of certain transactional emails (e.g., billing, account updates).

If you are located in a jurisdiction that provides additional rights, please contact us, and we will consider your request under applicable law.

9. Children’s Privacy

We do not impose a minimum age requirement, but if you are under the age of 13, you must have your parent or legal guardian’s permission to use the Service. We do not knowingly collect or solicit personal data from children under 13 without such consent. If you believe we have inadvertently collected information from a child under 13 without parental consent, please contact us, and we will promptly delete it.

10. International Data Transfers

Our servers are located in the United States. If you access or use the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the U.S. in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time, effective immediately upon posting the revised version on our website. The “Effective Date” at the top indicates when the latest changes were made. Your continued use of the Service after any modifications to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised policy, you must stop using the Service.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Pro Audio Files LLC
3409 N 7th Ave PMB 726, Phoenix, AZ 85013
(503) 893-2954
support@theproaudiofiles.com

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